Help Desk Specialist – Cyber World Staff

JOB PROFILE

Outsource Help Desk Specialist

Learn about the key requirements, duties, responsibilities, and skills that should be in a help desk specialist job description.

Help desk specialists provide technical support to clients experiencing computer hardware and software issues. They respond to queries, isolate problems, troubleshoot issues, and implement solutions.

Help Desk Specialist Responsibilities:

Responding to client support queries.
Providing support in person, over the phone, or via remote access.
Diagnosing issues with computer software, peripherals, and hardware.
Running software diagnostic tools and physically inspecting hardware systems.
Talking to clients through basic problem-solving processes.
Providing basic computer training.
Installing and upgrading hardware and software systems.
Writing training manuals.
Following up with clients.
Completing support tickets.

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Help Desk Specialist Requirements:

Bachelor’s degree in computer science, information technology, or a similar field.
3+ years working as a help desk specialist.
Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
Knowledge of computer software systems, including databases, office applications, and operating systems.
Excellent analytical and diagnostic skills.
Advanced knowledge of help desk software and remote-access systems.
High-level communication skills.
Ability to troubleshoot complex hardware and software issues.
Patience and understanding.