JOB PROFILE
Build a Successful Ecommerce team for Digital Shelf.
If you’re receiving a lot of customer orders and having a hard time keeping up with this growth, you might need to hire an ecommerce program manager.
We’ll help you understand everything about the ecommerce program manager position and what to look for in an ideal candidate.
An ecommerce program manager (sometimes called an ecommerce project manager) works as a project manager, providing support and facilitating ecommerce activities. They ensure processes run smoothly, resolve issues among the team, and track all the moving pieces in your ecommerce taskforce. An ecommerce program manager reports to the director of ecommerce.
It may be hard to imagine the downside of having wildly successful sales, but companies often face challenges when rapid growth happens. For example, you may have difficulty managing customers’, suppliers’, and wholesalers’ emails. Your ecommerce team, which has grown a ton in the last few months, isn’t quite sure who’s doing what. With slow product updates, wrong or missing product information, and reduced team performance, things are getting missed.
All of these problems can be well-handled by an ecommerce program manager. They’ll help you develop effective work processes to run your ecommerce store simply and straightforwardly. They’ll facilitate projects like:
They’re especially crucial in the syndication process, as they ensure that product information is accurately and quickly shared with partners.
An ecommerce program manager will prevent:
If you haven’t had an ecommerce program manager on your team, it’s time to hire one.
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